Terms of Service

1. Who we are

Debuto is provided by {OPERATOR_NAME}, {OPERATOR_ADDRESS}, VAT number {OPERATOR_VAT_ID}, register entry {OPERATOR_REGISTER_ENTRY} ("Debuto", "we", "us").

You can reach us at hello@debuto.app. This address is also our single point of contact for users and for authorities under the EU Digital Services Act. You can write to us in English or Italian.

2. Your account

You must be at least 16 years old and give accurate information. You are responsible for activity on your account and for keeping your sign-in method secure.

If you use Debuto for your trade, business, craft or profession, you act as a business user and the rules for business users in these terms apply to you. Consumer rights described in these terms apply only to consumers.

3. Your content

You keep ownership of everything you publish on Debuto. You give us a limited licence to host, process and display it so that your page works. You promise that you have the rights to what you upload and that it does not infringe anyone else's rights or break the law.

4. Acceptable use

Do not use Debuto to publish illegal content, harass others, distribute malware, impersonate people or brands, sell goods or services that are illegal or unsafe, or attempt to disrupt the service.

5. Moderation and restrictions

We review content when it is reported to us or when we otherwise become aware of it. Decisions about content are taken by people. We use automated rate limits and spam checks only to protect the service, not to decide whether content is removed.

If content is illegal or breaks these terms, we may hide a page, an artwork or a block, remove it from Explore, restrict features, withhold payouts linked to it, or suspend or close the account. We act in a proportionate way and take into account the rights and legitimate interests of everyone involved.

When we restrict your content or account, we tell you, at the latest when the restriction takes effect, what is affected, what we decided and why (the facts and the rule or law we relied on), and how you can challenge it. Except where the law requires otherwise or there is a risk of serious harm, we give business users at least 30 days' notice before we close their account.

You can challenge a decision by replying to our message or writing to hello@debuto.app within six months. A person who did not take the original decision reviews it, free of charge, and we tell you the outcome. You can also go to court.

6. Reporting illegal content

Anyone can tell us about content on Debuto they believe is illegal, using the Report link on the page or artwork, or by writing to hello@debuto.app.

A report should include the exact web address of the content, a clear explanation of why you believe it is illegal, your name and email address (not needed for reports of child sexual abuse material), and a statement that you believe in good faith that the report is accurate and complete.

When you give us an email address, we confirm that we received your report and tell you what we decided and how you can challenge it. We handle reports diligently, objectively and without undue delay. If we learn of information suggesting a criminal offence that threatens someone's life or safety, we inform the competent authorities.

7. Plans and subscriptions

Debuto has a free plan and paid plans billed monthly or yearly through Stripe. Prices are shown in euro and include VAT where it applies. Paid plans renew automatically at the end of each period until you cancel. You can cancel at any time from your account; the plan stays active until the end of the period you have already paid for.

If we change the price of a paid plan, we tell you by email at least 30 days before the new price applies to you, and you can cancel before then.

If a plan ends or is downgraded, features outside the new plan stop applying to your published pages. Your drafts are never deleted, and upgrading again restores them.

8. Your right of withdrawal

If you are a consumer, you can withdraw from a paid plan within 14 days of subscribing, without giving any reason.

At checkout you ask us to start the service immediately. If you then withdraw, you pay only for the service provided up to the moment you tell us, in proportion to the full price, and we refund the rest within 14 days to the payment method you used. The right of withdrawal ends once the service has been fully provided.

To withdraw, send us a clear statement by email to hello@debuto.app from the address of your account. You may use this model form, but you do not have to: "To {OPERATOR_NAME}, hello@debuto.app: I hereby give notice that I withdraw from my contract for the following service: [plan], ordered on [date], name of consumer, address of consumer, date." It is enough to send your message before the 14 days end.

Business users who buy a plan for their business have no right of withdrawal.

9. Availability

We work to keep Debuto available but do not promise uninterrupted service. We may change or retire features, and will give reasonable notice of changes that materially affect paid plans.

10. Legal guarantee and liability

If you are a consumer, the legal guarantee of conformity for digital services applies to your plan, and nothing in these terms limits it.

To the extent permitted by law, our total liability to business users for any claim is limited to the amount they paid us in the twelve months before the claim. Nothing in these terms limits liability for death or personal injury, for fraud, wilful misconduct or gross negligence, or any liability that cannot be limited by law.

11. Governing law and disputes

These terms are governed by the law of {OPERATOR_COUNTRY}. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim in the courts of that country.

If you have a complaint, write to hello@debuto.app first and we will try to resolve it. You can also contact your national consumer authority or an alternative dispute resolution body.

12. Changes

We may update these terms. We tell you by email at least 30 days before a change that materially affects you takes effect. If you do not agree, you can close your account before then; changes required by law or to fight fraud or abuse may apply sooner. The date above shows the latest version.